Refund & Cancellation Policy

If you're not satisfied with a product, contact us within 7 days of delivery. Items must be unused, in their original packaging, and in the condition you received them. Once we receive and inspect the returned item, we'll process your refund to the original payment method.

For hygiene reasons, opened or used hair care products cannot be returned unless they arrived damaged or defective.

If your order arrives damaged or you received the wrong item, let us know within 48 hours of delivery with a photo of the item, and we'll arrange a replacement or refund at no extra cost.

You can cancel or request to reschedule an appointment from your account. We ask that cancellations be made at least 24 hours before your scheduled time so the slot can be offered to another client.

To start a return or refund request, contact us at hello@somee-hairz.com or +2348012345678 with your order or booking details.